“Your privacy is important to us and we will ensure that any information you provide to us will be collected and used in accordance with the General Data Protection Regulation and the Data Protection Act.”
Emma Nichols | Founder & Aesthetic Practitioner | nu-beau
Nu-beau respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website or clinic.
PURPOSE OF THIS PRIVACY NOTICE
This privacy notice aims to give you information on how Nu-Beau collects and processes your personal data through your use of our website, make an appointment via our call centre or purchase a service at our clinic.
Our full details are:
Full name of legal entity: Nu-Beau Limited
Phone Number: 01273 452462
Email address for our DPO: email@example.com
Postal address: The Stables, 4a Erringham Farm, Shoreham By Sea, BN43 5FA
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
This version was last updated in November 2018.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data includes first name, last name, title, date of birth and gender.
- Contact Data includes address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments from you and other details of products and services you have purchased from us.
- Marketing and Communications Data includes your preferences in receiving marketing from us.
- Treatment Data includes information about the treatment you wish to receive from us and treatments you have undertaken. This information could include ‘health data’ which is a special category of personal data and therefore requires us to take extra steps to ensure it is adequately protected.
With the exception of Treatment Data, we do not collect any other personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
The Nu-Beau website logs information to provide you with the best possible user experience and allow us insight into consumer behaviour. You can browse our site without entering any personal information, and therefore remain anonymous during your visit. However, the enquiry form asks for personal information such as name, email address and telephone number to enable us to reply or send out the requested information.
HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
- Direct interactions.You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you make or attend an appointment for a consultation or treatment.
- Automated technologies or interactions. As you interact with our website, we may automatically collect anonymous Technical Data about your equipment, browsing actions and patterns. We collect data by using cookies.
- Third parties or publicly available sources.We may receive personal data about you from various third parties and public sources as set out below
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. All marketing emails that we send have a clear link to enable you to opt out of receiving such communications.
USING YOUR HEALTH DATA
In light of the services which we provide to our customers, it will often be necessary for us to use information about your health. Even in the broadest sense of the word, ‘health’ information is a special category of personal data which requires us to have an additional lawful basis for using this information. Where we use information about your health for the purpose of providing our services to you (or in preparation for us to provide services to you), the additional lawful basis on which we shall rely will be that such use is necessary in order for us to provide you with health care or treatment.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
To register you as a new clientwe will use identity and contact data, this is to enable us to book and fulfil your appointment.
To process and deliver our services to youwe will use identity, contact, financial, transaction and treatment data, this is to enable us to fulfil our legitimate business including taking payment.
To manage our relationship with youwe will use identity, contact, transaction, marketing and treatment information. This is to fulfil our legitimate business in providing you with a treatment or service or to comply with a legal obligation.
We will not share your personal data with any third party and will seek your consent before sending you any Nu-Beau marketing communications.
We may use your Identity, Contact and Client Profile data to form a view on what we think may be of interest to you. You can opt-out of receiving marketing from us at any time by contacting us at firstname.lastname@example.org via the unsubscribe link in any of our marketing emails.
We use Google Analytics cookies for the purposes of understanding the performance and behaviour of visitors to our website. These cookies are anonymous and no personal data is captured or stored by Nu-Beau.
DISCLOSURES OF YOUR PERSONAL DATA
We will not share your personal data unless required by law.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees or agents who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
Nu-Beau will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you have any questions or requirements regarding the personal data we store please contact us at email@example.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.